Suraj Kumar Shaw

Hotel Management Professional

Front Office | Guest Relations | Housekeeping Coordination

Immediate Joining 1+ Years Experience 3-Star Hotel Experience
+91 8651744312
srjshaw24@gmail.com
Dhanbad, Jharkhand
WhatsApp: 8651744312
🎯 Actively seeking Front Office, Reception, and Guest Relations positions in Hotels & Resorts

Quick Job Application

Ready to join immediately. Download resume or apply directly.

Career Objective

Customer-focused hospitality professional seeking opportunities in Front Office, Reception, Housekeeping, and Guest Relations. Dedicated to delivering excellent guest experiences, maintaining service standards, and supporting smooth hotel operations.

Front Office Executive Guest Relations Housekeeping Coordinator Receptionist Hotel Operations

Hotel Industry Experience

Front Office Executive / Guest Relations Assistant
Hotel City Inn (3-Star), Dhanbad
January 2024 – December 2024
  • Handled guest check-in and check-out procedures efficiently for 50+ rooms
  • Managed front desk operations, reservations, and guest inquiries
  • Assisted guests with room services and local information requests
  • Coordinated with housekeeping department for room readiness and maintenance
  • Resolved guest complaints professionally to ensure satisfaction
  • Maintained daily reports and guest records accurately
Brand Marketing Manager / Operations Supervisor
Techplus Academy, Dhanbad
March 2024 – Present
  • Managed daily operations and handled student/client services
  • Attended to inquiries, scheduling, and coordination activities
  • Maintained service quality and ensured customer satisfaction
  • Trained staff in professional conduct and communication
Skill Development Trainer
PMKVY – Pradhan Mantri Kaushal Vikas Yojana, Nirsa
March 2024 – March 2025
  • Managed classroom and training operations for hospitality skills
  • Guided students on professional behavior and service etiquette
  • Prepared schedules, reports, and attendance records
  • Developed training modules for customer service excellence

Core Competencies

Front Office Operations

  • Guest Check-in & Check-out
  • Reservation Management
  • Front Desk Operations
  • Billing & Cash Handling
  • Telephone Etiquette

Guest Services

  • Complaint Resolution
  • VIP Guest Handling
  • Concierge Services
  • Service Recovery
  • Guest Feedback

Housekeeping Coordination

  • Room Status Monitoring
  • Quality Inspection
  • Inventory Management
  • Staff Coordination
  • Cleanliness Standards

General Hotel Skills

  • Team Leadership
  • Communication Skills
  • Problem Solving
  • Time Management
  • MS Office & PMS Software

Professional references and previous employment verification available upon request

Target Positions

Front Office Executive

Receptionist

Guest Relations Executive

Housekeeping Coordinator

Education

Bachelor of Commerce (B.Com)
BSK College Maithan, BBMK University
2022 – 2025
Advanced Diploma in Financial Accounting
Swift Shine InfoTech (SSIT), Dhanbad
2023 – 2024
Intermediate (12th – Commerce)
S.H.M.S College, JAC Board
2020 – 2022

Availability

Joining Status: Immediate Joining
Notice Period: None Required
Relocation: Ready to Relocate
Shift Flexibility: Flexible Shifts

Languages

Hindi: Native Proficiency
English: Working Proficiency

Personal Information

Date of Birth: 05 January 2005
Gender: Male
Nationality: Indian
Passport Number: W7755309

Hotel Software Knowledge

  • Property Management Systems (PMS)
  • Microsoft Office Suite
  • Google Workspace
  • Online Reservation Systems
  • Billing & Accounting Software

Ready to Join Your Hotel Team!

With 2+ years of experience in hotel operations and guest services, I am prepared to contribute immediately to your hotel's success.